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FAQs

GENERAL INFORMATION


  • Where are you located?
  • What is your phone number?
  • What is your fax number?
  • What is your email address?
  • What are your hours?
Where are you located?

We have two physical locations:

Longmont Office – 1260 S. Hover Rd. Suite D, Longmont, CO 80501

Southeast corner of Hover Rd. & Clover Basin (just north of Hwy. 119/Diagonal Hwy./Ken Pratt Blvd. & Hover Rd. intersection)

Denver Office – 4704 Harlan St. Suite 340, Denver, CO 80212

Lakeside Office Park at Interstate 70 & Harlan St. just west of the Lakeside Amusement Park. 

What is your phone number?

(303) 652-0900 – our phone rings to whichever location we are physical in on any given business day. This is the only phone number for the practice (not per location).

What is your fax number?

(720) 907-0362

What is your email address?
What are your hours?

Dr. Barter & Dr. Alvarado keep slightly different hours by location. Please see your practitioner below:

Dr. Barter:

Monday/Denver 9am – 6:30pm

Tuesday/Longmont 9am – 6:30pm

Wednesday/Longmont 8am – 1pm

Thursday/Longmont 10am – 6:30pm

Friday/Denver 9am – 1pm

Dr. Alvarado:

Monday/Denver 9am – 6:30pm

Tuesday/Longmont 9am – 6:30pm

Wednesday/Denver 8am – 1pm

Thursday/Longmont 10am – 6:30pm

Friday/Denver 9am – 1pm


APPOINTMENT SCHEDULING & POLICIES


  • How do I schedule?
  • Can I schedule online?
  • Do you offer virtual appointments?
  • What does an Initial Consultation include?
  • What is the difference between a regular follow-up and a one hour lab review appointment?
  • What is your cancellation/reschedule policy?
How do I schedule?

You can schedule by phone (303) 652-0900 during business hours or online here.

Can I schedule online?

Yes! Go here! Please note the system will not allow you to cancel an appointment once it’s scheduled. If you need to cancel or change please call the number above or send us an email at [email protected]

Do you offer virtual appointments?

Yes! As long as treatment does not require hands-on, physical manipulation or assessment, we offer both half-hour and one-hour appointments over Zoom. If you are scheduling online please make sure you select “Virtual + Service.” We will email you the access information the day prior to your virtual appointment.

What does an Initial Consultation include?

Our one-hour initial appointments are meant to get an assessment of current health. They can include: health history, review of previous diagnostics, current diagnosis, medication review, health goals, potential diagnostics (as indicated), chiropractic adjustment (as indicated), potential treatment plan.

What is the difference between a regular follow-up and a one hour lab review appointment?

Our Follow Up appointments are meant for assessment and/or physical adjustments and are a half-hour long. 

Our Lab Review appointments are solely meant for reviewing diagnostics and discussing treatment plan/protocol. They are an hour long because a lot of information will be exchanged. There is typically not enough time for manual therapy during a Lab Review.

What is your cancellation/reschedule policy?

We have a 24-hour cancellation policy. No-show appointments will be billed the full amount of the appointment. If you need to cancel please give us a call or drop us an email (even on weekends, please just leave a message)!

Same-day rescheduled appointments may be assessed a fee of $35 at the provider’s discretion.


FEES & FINANCIAL INFORMATION


  • What do you charge for appointments?
  • How do you bill?
  • Are chiropractic adjustments extra?
  • Do you charge extra for certain techniques?
  • Do you accept insurance?
  • Do you accept MediCare/MedicAid?
  • My health insurance says they’ll reimburse me but they need certain codes/information – can you help?
  • Do you offer financing?
  • What if I’ve been injured in an auto accident?
  • Do you work with personal injury liens?
What do you charge for appointments?

Dr. Barter’s Fees:

Initial Consultation (1 hr.) $225 – in person or online

Lab Review (1 hr.) $150 – in person or online

Follow Up (½ hr.) $75 – in person or online

Dr. Alvarado’s Fees:

Initial Consultation (1 hr.) $150 – in person or online

Lab Review (1 hr.) $150 – in person or online

Follow Up (½ hr.) $75 – in person or online

How do you bill?

We bill by time, not per service for visits. Diagnostic testing and products/supplements are not included in office visit fees. Payment is due at time of service. We accept: cash, check, credit card and CareCredit. We also work with personal injury liens.

Are chiropractic adjustments extra?

No! We want our patients to receive the manual chiropractic modalities that best suit their needs and will often employ multiple modalities and techniques during a treatment session. They are all included in the price of the office visit.

Do you charge extra for certain techniques?

No! We want our patients to receive the physical chiropractic modalities that best suit their needs and will often employ multiple modalities and techniques during a treatment session. They are all included in the price of the office visit.

Do you accept insurance?

We are out-of-network. We do not bill any plan directly. If your plan covers your treatment(s), diagnostics, and/or supplementation we are happy to provide coded billing statements to you (called a Superbill) for your reimbursement filing purposes.

Do you accept MediCare/MedicAid?

We are out-of-network. We do not bill any plan directly. If your plan covers your treatment(s), diagnostics, and/or supplementation we are happy to provide coded billing statements to you (called a Superbill) for your reimbursement filing purposes.

My health insurance says they’ll reimburse me but they need certain codes/information – can you help?

Yes! Commonly referred to as a Superbill, these forms break down your visit or diagnostics by diagnosis and treatment codes. These codes are internationally recognized and can be known as ICD-10 codes, CPT codes, etc. 

Generally, your insurance company will require a Superbill for each visit or lab.

Do you offer financing?

We accept CareCredit. Go here for more information. Or here to apply online.

What if I’ve been injured in an auto accident?

If you’ve been in an auto accident and have an open claim with an insurance company, or open litigation with an attorney, we can work with you/them on billing through a Personal Injury Lien. Please call and speak with our office manager for more information. (303) 652-0900.

Do you work with personal injury liens?

If you’ve been in an auto accident and have an open claim with an insurance company, or open litigation with an attorney, we can work with you/them on billing through a Personal Injury Lien. Please call and speak with our office manager for more information. (303) 652-0900.


LABORATORY TESTING


  • Do I need labs before my first visit?
  • What does lab work cost?
  • Will insurance cover my lab work?
  • What happens once the labs have been ordered?
  • Where do I go to get blood drawn?
  • Do you do X Rays or other imaging on-site?
Do I need labs before my first visit?

Not every patient will need diagnostic testing. Many will. We are always happy to look over previous diagnostics that are less than two years old. It is ideal that they be sent ahead of a patient’s Initial Consultation but we know that isn’t always possible. 

It is not, however, required. We understand not everyone will have current diagnostics or the proper testing for diagnosis or future treatment. Your practitioner will make recommendations if necessary.

What does lab work cost?

We work with many different laboratories that offer very unique diagnostic testing and convenient options such as home collection. While it is not possible to list every test, marker or panel, we can give several examples of tests and prices to help give an idea.

LabCorp – Comprehensive Metabolic Panel (Blood) $256.94

Great Plains Laboratories, Inc. (Organic Acids – Urine Test) OAT $299

Great Plains Laboratories, Inc. (Mold Exposure – Urine) MycoToxin $299

Great Plains Laboratories, Inc. (Toxic, Non-Metal Chemicals – Urine) GPL-TOX $249

Great Plains Laboratories, Inc. (Heavy Metals – Hair) Metals Hair Test $190

Great Plains Laboratories, Inc. (Complete Environmental Toxin Test) ENVIROtox Complete $829

Precision Analytical (Dried Urine Test for Comprehensive Hormones) DUTCH Complete $350 Precision Analytical (Dried Urine Test for Comprehensive Hormones) DUCTH Plus $425 

Diagnostic Solutions  (Stool) – GI Map $409

Dunwoody Labs Dietary Antigen Testing (Food Sensitivity – Blood) 588+ $400

SpectraCell (Blood) Micronutrient $352

Diagnostechs Adrenal Stress Index (Saliva) ASI $200

Genova Diagnostics Small Intestine Bacterial Overgrowth (3-hour Breath)  SIBO $229

Cyrex Laboratories (Gluten-Associated Cross-Reactive Foods and Foods Sensitivity – Blood) Array 4  $275

Cyrex Laboratories (Multiple Food Immune Reactivity Screen – Blood) Array 10 $630

Will insurance cover my lab work?

That will be entirely up to your insurance company and specific plan. We are happy to provide documentation of medical necessity, or a Superbill for you to submit for reimbursement. However, your carrier will make the final determination for reimbursement.

What happens once the labs have been ordered?

For blood work you will be referred out to the appropriate blood draw location depending on the type of testing required. Routine blood work generally takes about a week to get the results back. 

For other tests requiring samples such as urine, stool, saliva, etc., a kit will be mailed to your home. The kits generally come by USPS and are subject to regular shipping times. 

Kits will include sample collection instructions, as well as return shipping supplies and instructions. Samples will return to the lab by FedEx or UPS (depending on the lab). 

Please make sure to fill out and include any paperwork included in the kit with your samples – PLEASE make sure to fill in the time(s)/date(s) of collection(s).  

We will receive the results in about 1-3 weeks depending on the test/lab.

Where do I go to get blood drawn?
  • If you have been sent home with a requisition for blood work through LabCorp go here to find a convenient location and schedule online. Remember to have your requisition and ID with you. 
  • If you have received a kit from Dunwoody Labs go here for draw locations. Please bring the kit and all paperwork with you. The draw location will need those for shipping your samples to the lab for processing. 
  • If you have received a Spectracell kit go here for draw locations. Please bring the kit and all paperwork with you. The draw location will need those for shipping your samples to the lab for processing.
  • If you have received a Cyrex kit go here for draw locations. Please bring the kit and all paperwork with you. The draw location will need those for shipping your samples to the lab for processing.
Do you do X Rays or other imaging on-site?

We do not. If you require imaging we recommend Health Images, locally in the Denver-metro area. We are happy to provide you with a requisition for imaging. Billing will be between Health Images and yourself. We are happy to provide any documentation needed if you are using your health insurance or other plan to pay for imaging services. As always, coverage/reimbursement will ultimately be made by your carrier.


SUPPLEMENTS & PROTOCOLS


  • How do I refill my supplements?
  • Can you tell me what you think about a certain brand or a specific product you don’t carry?
  • I found the same brand you recommend on Amazon for less than you charge, should I just buy there instead?
  • Can you take me off my prescription medication?
How do I refill my supplements?

If you are a current patient, you can refill your supplements online at XYZ. You will need the password to access many of the brands we carry. If you do not yet have the password please email us with your doctor’s name at [email protected]. Please do not share the password with anyone outside of your home/family. Orders placed through our website will receive free shipping if over $50. 

You can also come by whichever location we are in during regular business hours to pick up in person. We often recommend calling or emailing [email protected] first to check availability before heading over.

Can you tell me what you think about a certain brand or a specific product you don’t carry?

We cannot give recommendations on or endorsements of nutritional supplements, herbs or nutraceuticals we do not carry. The reasons for this:

  • The marketplace is absolutely flooded with products and we can’t know the quality, the ingredient sourcing, the manufacturing processes, indications or proper dosing for everything out there. For this reason, we only carry therapeutic-grade nutritional supplementation, herbs and nutraceuticals from trusted manufacturers and brands that can trace their ingredient sources, can prove their manufacturing processes, quality test their products, and have outstanding reputations. Most of the inventory in our natural dispensary is only available through a qualified practitioner to uphold the integrity of the products and the training they require to properly recommend.
I found the same brand you recommend on Amazon for less than you charge, should I just buy there instead?

We DO NOT recommend buying supplements, herbs and/or nutraceuticals on Amazon. The reasons for this:

  • Amazon for the most part is a faceless storefront. Many of the supplement brands found there are not actually supposed to be sold on that platform, or outside of a qualified practitioner’s office, per the manufacturer’s sales agreements. Many unscrupulous sellers still do, despite the prohibitions. 
  • Unscrupulous sellers also: sell expired products, sell mislabeled/relabeled counterfeit products, and cannot/will not be able to advise on proper dosing and indications/contraindications.
Can you take me off my prescription medication?

Only your prescribing practitioner can make changes to your prescription medication(s). There are many alternative/natural/holistic remedies for many different chronic conditions. We are happy to work with your prescribing practitioner to make the changes you are seeking so they are safe and healthy.




Discover a new you today!






Discover a new you today!





Copyright by Alternative Family Medicine 2019. All rights reserved.



Copyright by Alternative Family Medicine 2019. All rights reserved.