Payment Options & Financial Policies

At Alternative Family Medicine & Chiropractic, we firmly believe that chiropractic care is a cornerstone of a complete wellness program and essential for achieving optimal health. To make our services accessible, we have developed flexible pricing structures and condition-specific treatment plans designed to accommodate a variety of budgets. Your health is our top priority, and we are here to help you receive the care you deserve, regardless of financial circumstances.

Payment, Insurance, and Refunds

Payment Policy: Our services are provided with the understanding that payment is not contingent upon the outcome of care. Insurance coverage varies, and we cannot guarantee reimbursement. As out-of-network providers, we do not bill insurance companies directly. Instead, patients are responsible for payment at the time of service and for submitting claims to their insurance carriers based on their individual plans. For your convenience, we are happy to provide a Superbill to facilitate the reimbursement process when applicable.

Refunds: We offer prorated refunds for any unused, prepaid services should you choose to cancel your plan. However, please note that refunds are not available for any product purchases, such as supplements or other health-related items. For additional information on refund policies, refer to the Packages section of this document.

Accepted Payment Methods: To make the payment process simple and convenient, we accept a variety of payment methods:

Cash

Personal Checks

Major Credit Cards: Visa, MasterCard, Discover, and American Express

Health Savings Account (HSA) Cards

Flexible Spending Account (FSA) Cards

Financing through CareCredit

CareCredit Financing: CareCredit offers a convenient financing option with 0% interest during promotional periods. After the promotional period, interest rates vary based on credit limit, credit score, and repayment duration. Once financing is secured, all payment obligations are the sole responsibility of the patient. Payments can be applied per visit or as part of a comprehensive treatment plan. Please note that failure to meet monthly minimum payments may result in temporary suspension of care. For the latest updates, visit: CareCredit Updates.

Invoicing
Life happens—wallets get misplaced, travel plans arise, and unexpected situations occur. While it is our general policy not to extend credit terms, we understand that there are times when invoicing may be necessary. For patients in good standing, we may offer electronic invoicing in exceptional circumstances, subject to our discretion.
Invoice Policy:
- All invoices are due upon receipt and payable online.
- If payment is not made immediately, we allow a courtesy period of seven days before initiating collection efforts.
This flexibility ensures that you can continue to focus on your health journey without unnecessary stress.
Initial Appointments, Cancellations & Rescheduling
Appointment Reservations: To reserve your initial appointment, we require a credit card. This card will only hold your reservation and does not have to be the payment method used during your visit.
Cancellation Policy:
- Initial appointments and return visits must be canceled at least 24 hours in advance to avoid charges.
- Appointments canceled with less than 24 hours’ notice will incur the full appointment fee.
- Rescheduling on the same day as your appointment may result in a $35 rescheduling fee.
These fees may be invoiced electronically or added to your next appointment, depending on the circumstances.
Late Fees & Collections
Late Payment Policy: While we strive to work collaboratively with all patients, balances due for any reason—including charge-backs, unpaid invoices, cancellation fees, or bounced checks—will begin accruing late fees of 3% per month until paid in full. We make up to three attempts via mail or email to resolve outstanding balances. If payment is not received within a reasonable timeframe, we will refer the account to a professional debt management company.
Why Our Policies Matter
We understand that financial policies can sometimes feel burdensome, but they are designed with your best interests in mind. By adhering to these policies, we can continue to offer high-quality, individualized care while maintaining a sustainable practice. Our goal is to support you on your journey to optimal health without compromise.
Here are some additional benefits of our approach:
1. Transparency: We clearly outline all costs upfront, so there are no surprises.
2. Flexibility: With multiple payment options and financing through CareCredit, you can find a plan that works for you.
Accessibility: Our policies ensure that everyone, regardless of budget, can access the care they need.
Contact Us
For further questions about payment options, financial policies, or to schedule an appointment, please don’t hesitate to reach out to us. We’re here to support you every step of the way.
Call Us: 303-652-0900
Visit Us: 4704 N Harlan St #210 Denver, CO 80212 & 1260 S Hover Rd, Ste D Longmont, CO 80501
Your health is an investment, and we’re honored to be part of your journey to wellness. Let’s work together to make your care accessible, effective, and stress-free!
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FAQs

What payment methods are accepted?

The clinic accepts cash, credit/debit cards, and HSA/FSA accounts.

Does the clinic accept insurance?

Insurance coverage varies; contact the clinic for verification.

Are payment plans available?

Yes, flexible payment plans can be arranged for eligible patients.

Can I use my HSA or FSA for treatments?

Yes, most services are eligible for HSA/FSA payments.

Is payment required at the time of service?

Yes, payments are due at the time of the appointment unless otherwise arranged.

Are refunds available for prepaid services?

Refund policies depend on the type of service; contact the clinic for details.

Does the clinic offer financing options?

Yes, third-party financing may be available for certain treatments.

What happens if I miss a scheduled appointment?

Cancellation policies apply; late cancellations or no-shows may incur fees.

Do functional medicine consultations require prepayment?

Some specialized services may require prepayment—confirm when booking.

Who can I contact for billing questions?

The clinic’s billing department can assist with payment and insurance inquiries.

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